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If you have a question that is not answered here, send email to CustomerService@MyCalls.net
Product Frequently Asked Questions
  Wake Up Calls Frequently Asked Questions
  Reminder Calls Call Frequently Asked Questions
  Group Calls Frequently Asked Questions
  Care Calls Frequently Asked Questions
What is myCalls?
myCalls is the best place on the Internet for telephone wake up and reminder calls. The best prices, the easiest-to-use services, and the friendliest customer service can be found right here at myCalls.
Can I get just one wake up call?
Yes, you can purchase a Gold service one-time wake up call with 5 snooze calls for just $1.49. One-time calls are easy to set up and do not require a subscription. See the One-Time Wake Up call page to sign up.
How does the Snooze feature work?
Learn all about snooze and other wake up call features in the FAQs for Wake Up Calls. Click here to access Wake Up Calls FAQs.
What countries does myCalls serve?
Currently, myCalls serves the United States and Canada. This summer, we plan to offer our wake up calls and reminder services in the United Kingdom (England, Wales and Scotland), France, Germany, and Australia.
Why does MyCalls claim to be the best deal on the Internet?
MyCalls was launched with the mission of providing reliable wake up and reminder calls at the best possible price. Compared to every other company that offers similar services, MyCalls provides more service for the dollar. And, unlike most others, our wake up plan pricing is flat-rate and predictable. We never charge the extra 25 to 50 cents per call for snooze calls that other companies charge.
How does billing work? When will my credit card be charged?
myCalls has two billing procedures: Wake Up Calls are billed on a monthly basis for as long as your account is active. Reminder, Group, and Care Calls are billed using My Minutes, which are billed to your credit card only when more minutes are needed to deliver your calls. All of our services are provided on a pre-paid basis, which helps us keep our prices lower and thus provide the best deal on the Internet.
How can I cancel wake up service?
You can cancel your service at any time. There is no long-term committment when you sign up. To cancel, log in to your account, and under 'My Account' select the 'Account Info' link. Here you can select to 'Cancel Wake Up Service.' When you cancel, your service will continue up to the end of your current pre-paid billing period. You will not be billed again after you cancel.
Can I access my account using a telephone?
Yes. You can access your account using a touchtone phone. The number to dial will be on the Contact Us page. You can set, turn off, or modify any future wake up time. The number to dial in order to access your account is toll free for dialing conveneince. However, excessive use of telephone access may result in per-minute usage fees billed at 5 cents per minute. You cannot establish an account via the telephone access number. To establish a new account, use our online sign up page or call the Customer Service number listed on the Contact Us page.
What are My Minutes?
My Minutes are pre-purchased minutes that are used for Reminder, Group or Care Calls. As a wake up subscriber, you do not have to purchase My Minutes. If you wish to use any of our other calling services, you will need to purchase the My Minutes plan that is best for you. It is important to note that with My Minutes plans, you are not required to make a monthly purchase as you are with other companies. Your minutes are available until used, and no additional purchase is required until you deplete your available minutes.
Are There Any Rewards For Referring Others To myCalls?
Yes. If you tell a friend about myCalls, ask them to tells us that you referred them. During the sign up process, we ask 'How Did You Hear About MyCalls'. If the subscriber indicates that he or she heard about MyCalls from a friend, we ask them to help us identify the customer that referred them. You will earn one free month of service for each referral that signs up and pays for their first month. And, your friend will get his or her second month of service free as well.
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