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Home > FAQs
Here are answers to many questions about Group Calls. If you have a question that is not answered here, please send email to CustomerService@MyCalls.net
How do Group Calls work?
Group Calls is your way of delivering a message to any number of people. The message is delivered by telephone (and optionally by email and text messaging) to any contacts that you have added to your contact list and assigned to a Group. Calls can be delivered one time, or they can be scheduled for recurring delivery, such as weekly soccer practice reminder.
How much does it cost to use Group Calls
Group Calls are purchased with a My Minutes plan. Your plan dictates your per-minute rate. Since we bill in 10 second increments only for connected calls, it will typically cost about 10 cents per person to deliver a Group Call message. Long messages, with multiple poll questions will obviously cost more since they take longer to process. Learn more about exact costs by visiting the Pricing page. High volume customers can deliver a 20- to 30-second Group Call message for less than 5 cents in most cases.
What scheduling options are available?
MyCalls offers the most flexible message delivery scheduling of anyone. With our Calling Patterns, you can set up any combination of recurring delivery days, dates and times. And recurring messages can be turned off for a particular date (a holiday, for instance) without affecting other future delivery dates.
How do I create my message?
Creating your message is easy, with several handy options. You can use pre-recorded scripts provided by MyCalls for some portions of your message, as well as text-to-speech from your typed text, or personally recorded messages that you record yourself. Corporate customers can take advantage of our affordable professional recording services when purchasing $500 or more My Minutes per transaction. Making a recording is simple. When you are ready, you point and click to tell our computer to call you, you answer the phone, and follow the easy directions.
How many Groups can I have?
You can have an unlimited number of Groups. Groups consist of assigned contacts. A contact can be assigned to as many groups as you want. When scheduling message delivery, you can assign one group, several groups, or all contacts.
Why does MyCalls claim to be the best deal on the Internet?
Even if you only use our service once per year, our rates and billing policy provide the best deal you will find, in many cases only half of what others charge for similar volumes of call delivery. If you find a better regularly priced deal at any purchase level, we'll match it with an additional 15% off. MyCalls is proud to say that we offer the best deal on the Internet for Group Calls.
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