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Home > FAQs
Here are answers to many questions about Care Calls. If you have a question that is not answered here, please send email to CustomerService@MyCalls.net
How do Care Calls work?
Care Calls are telephone reminder calls that are delivered to you or your loved one as needed. Care Calls are similar to Reminder Calls, but they include some special scripting that deals specifically with issues such as meal times, medication reminders, therapy reminders, doctor appointments, etc.
How much does it cost for Care Calls?
Care Calls are purchsed with a My Minutes plan. Typically, a Care Call will cost between 10 and 30 cents, depending on the length of the call and the response times of the called party. Care Calls are billed in 30-second increments, so you get more calls for the dollar with MyCalls than with any other similar service.
Why use Care Calls instead of Reminder Calls?
Care Calls offer a number of pre-defined messaging options from which to choose when scheduling a Care Call. If you use a Reminder Call instead, you will have to either record your own messages or use text-to-speech. We have found that our pre-recorded messages that deal with specific care issues are the best way to deliver simple and easy-to-understand reminders about care issues.
What is a meal time reminder?
A meal time reminder is a Care Call that simply reminds the called party that is time to eat breakfast, lunch, or dinner. You can select any or all of the meal times, with the same or varying schedules for each day of the week.
What is a medication reminder?
A medication reminder reminds the called party that it is time for one or more medications. Medication reminders include optional descriptive phrases, such as "your heart pill' or "your vitamins". These reminders can be set to recur indefinatley or to be expire when a prescription is completed. Another feature is the refill reminder that can be set for any number of days prior to the refill date.
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